Guest Experience Lead: Front Desk & Night Audit

Engage Hospitality; Berkeley (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Dental insurance

Paid time off

Training & development

Vision insurance

Job summary

Engage Hospitality is seeking Front Desk Agents and Night Auditors to deliver professional guest service and support daily hotel operations at our Berkeley property. You will greet guests, manage check-ins/check-outs, process registrations, verify rates, and balance cash while maintaining a welcoming front desk environment.

Evening, weekend, and overnight shifts may be required. We value reliability, attention to detail, and the ability to multitask in a fast-paced hospitality setting, with

Responsibilities

• Greet guests and assist with check-in and check-out procedures
• Process guest registrations, room assignments, and verify rates and length of stay
• Handle reservations and assist with maximizing occupancy
• Maintain accurate guest accounts and records
• Balance cash drawers and ensure accurate shift transactions
• Perform night audit duties, including reviewing and reconciling daily reports (night shift)
• Respond to guest questions, requests, and concerns in a timely and professional manner
• Communicate with other departments to support smooth hotel operations
• Follow all safety, security, and cash-handling procedures
• Maintain a clean and organized front desk area
• Support a safe and respectful work environment; and
• Perform other duties as assigned by management

Job description

Engage Hospitality is seeking Front Desk Agents and Night Auditors to deliver professional guest service and support daily hotel operations at our Berkeley property. You will greet guests, manage check-ins/check-outs, process registrations, verify rates, and balance cash while maintaining a welcoming front desk environment.

Evening, weekend, and overnight shifts may be required. We value reliability, attention to detail, and the ability to multitask in a fast-paced hospitality setting, with