Guest Experience Specialist — Front Desk & Night Audit

Ensemble; Menlo Park (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Ensemble in Menlo Park is seeking an experienced hospitality professional to warmly greet guests, manage front desk operations, process check-ins/check-outs, and handle inquiries with professionalism to ensure guest satisfaction.

The role includes performing night audits, balancing accounts, maintaining guest records, and coordinating with management to resolve issues swiftly. Multilingual communication and polished customer service are highly valued for this position.

Qualifications

• Proven experience in hospitality management or hotel management roles is preferred.
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.
• Previous hotel experience at the front desk or in guest services is advantageous.

Responsibilities

• Greet guests warmly upon arrival and manage front desk operations (check-ins/check-outs, reservations).
• Handle guest inquiries via phone and in person with professional etiquette.
• Assist guests with their needs promptly to ensure satisfaction.
• Conduct night audits when scheduled and balance accounts.
• Maintain records of guest interactions, reservations, and billing information.
• Collaborate with management to coordinate guest services and resolve issues swiftly.

Skills

Hospitality management

Guest services

Phone etiquette

Multilingual

Hotel systems (PMS)

Night audit

Tools

PMS software

Multi-line phone system

Job description

Ensemble in Menlo Park is seeking an experienced hospitality professional to warmly greet guests, manage front desk operations, process check-ins/check-outs, and handle inquiries with professionalism to ensure guest satisfaction.

The role includes performing night audits, balancing accounts, maintaining guest records, and coordinating with management to resolve issues swiftly. Multilingual communication and polished customer service are highly valued for this position.