Guest Experience Ambassador — Front Desk

Radiate Hospitality; Berkeley (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Radiate Hospitality in Berkeley is seeking a Front Desk Agent to deliver exceptional guest experiences from arrival to departure. You will handle check-ins/outs, provide local information, and promote hotel amenities with a guest-focused approach.

The role requires flexibility to work evenings, weekends, and holidays, while maintaining a professional appearance and strong teamwork in a fast-paced hotel environment.

Qualifications

• Previous front desk, reservations, hospitality, or customer service experience required.
• Excellent guest service and interpersonal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer proficiency and ability to learn hotel systems.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Positive attitude, professional appearance, and strong team-player mentality.

Responsibilities

• Provide exceptional guest service through front desk, bell, and concierge functions, including guest check-in and check-out, luggage assistance, restaurant and tour recommendations, and local area information.
• Create memorable guest experiences by building authentic connections and anticipating guest needs.
• Accurately process guest arrivals, departures, room assignments, payments, and guest requests using hotel property management and cashiering systems.
• Post guest charges and payments to guest, banquet, master, and house accounts, ensuring all transactions are accurate and properly documented.
• Demonstrate established service standards when greeting guests, checking them in and out, coordinating transportation requests, and assisting with hotel and local area information.
• Promote hotel amenities, services, and special offerings while encouraging future stays.
• Maintain a thorough knowledge of room types, rates, hotel facilities, services, and daily hotel activities.
• Coordinate with housekeeping, maintenance, food and beverage, and other departments to ensure guest needs are met promptly and efficiently.
• Respond to guest concerns and service issues professionally, resolving problems with sound judgment and a guest-focused approach.
• Ensure guest records are complete, accurate, and maintained in accordance with hotel procedures.
• Remain alert to the safety and security of guests, team members, and hotel property, reporting unsafe conditions or concerns to management immediately.
• Perform additional duties as assigned to support hotel operations and guest satisfaction.

Skills

Front desk experience

Guest service

Interpersonal communication

Problem solving

Multitasking

Computer literacy

Flexibility

Team player

Tools

Property Management System

Cashiering systems

Job description

Radiate Hospitality in Berkeley is seeking a Front Desk Agent to deliver exceptional guest experiences from arrival to departure. You will handle check-ins/outs, provide local information, and promote hotel amenities with a guest-focused approach.

The role requires flexibility to work evenings, weekends, and holidays, while maintaining a professional appearance and strong teamwork in a fast-paced hotel environment.