Guest Experience Agent: Front Desk & Night Audit

Engage Hospitality; Broomfield (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Engage Hospitality in Colorado is seeking Front Desk Agents and Night Auditors to provide professional guest service and support daily front desk operations. You will greet guests, process registrations, verify rates, balance cash, and perform night audit duties while maintaining a clean, organized front desk and collaborating with other departments to ensure smooth hotel operations.

This role requires reliability, attention to detail, and a courteous, professional attitude to deliver

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Process guest registrations, room assignments, and verify rates and length of stay.
• Handle reservations and maximize hotel occupancy.
• Maintain accurate guest accounts and records.
• Balance cash drawers and ensure accurate shift transactions.
• Perform night audit duties, including reviewing and reconciling daily reports.
• Respond to guest questions and requests in a timely, professional manner.
• Communicate with other departments to support smooth hotel operations.
• Follow safety, security, and cash-handling procedures.
• Maintain a clean and organized front desk area.
• Support a safe and respectful work environment.
• Perform other duties as assigned by management.

Job description

Engage Hospitality in Colorado is seeking Front Desk Agents and Night Auditors to provide professional guest service and support daily front desk operations. You will greet guests, process registrations, verify rates, balance cash, and perform night audit duties while maintaining a clean, organized front desk and collaborating with other departments to ensure smooth hotel operations.

This role requires reliability, attention to detail, and a courteous, professional attitude to deliver