Luxury Hotel Front Desk Agent - Guest Experience

Claremont Resort and Club; Berkeley (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with matching

Hotel room discounts

YouDecide discounts

Job summary

HEI Hotels and Resorts is seeking a front desk professional in the Berkeley area to greet guests, input and verify guest information, and manage room rates and payments at check-in and check-out. You will use a computer system to post charges, handle currency conversions, and respond to guest requests with a positive and clear communication style.

We value calm, attentive team members who can balance guest satisfaction with accurate transactions, balance house banks, and promote HEI brands and

Qualifications

• Hotel experience preferred.
• Ability to calculate accurately with a calculator.

Responsibilities

• Greet customers with a friendly welcome and provide information such as hours and attractions.
• Complete registration using the computer system and verify guest details and room rate.
• Handle payments, vouchers, and currency conversions and post charges to guest accounts.
• Answer phones promptly and relay messages to guests.
• Close accounts at check-out and address guest concerns to resolve issues.

Skills

Hotel experience

Calculator skills

Customer service

Communication skills

Front desk duties

Computer input

Tools

Calculator

Job description

HEI Hotels and Resorts is seeking a front desk professional in the Berkeley area to greet guests, input and verify guest information, and manage room rates and payments at check-in and check-out. You will use a computer system to post charges, handle currency conversions, and respond to guest requests with a positive and clear communication style.

We value calm, attentive team members who can balance guest satisfaction with accurate transactions, balance house banks, and promote HEI brands and