Part-Time Front Desk Agent / Night Auditor

Radiate Hospitality; Berkeley (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Hotel Shattuck Plaza in downtown Berkeley seeks a Part-Time Front Desk Agent / Night Auditor to support daytime front desk operations and overnight audit coverage. Flexibility to work morning, evening, and overnight shifts, including weekends and holidays, is required.

Responsibilities include check-in/check-out, guest inquiries, reservations, and coordinating with Housekeeping and other departments to ensure smooth operations.

Qualifications

• Experience in hotel front desk operations or night audit.
• Familiarity with hotel property management systems (PMS) and basic computer apps.
• Strong communication, organization and customer service skills.
• Comfort working with numbers, reviewing transactions and resolving discrepancies.

Responsibilities

• Check-in and check-out guests, assist with reservations and inquiries.
• Answer calls and provide information about amenities, dining, transportation and local attractions.
• Manage room assignments, guest accounts, payments and folios accurately.
• Coordinate with Housekeeping, Engineering and other departments to meet guest needs.
• Review nightly transactions and complete the night audit, with reports and end-of-day procedures.

Skills

Front Desk experience

Night Audit experience

Guest service

PMS knowledge

Basic computer skills

Communication skills

Numerical accuracy

Tools

PMS software

Job description

Welcome Our Guests. Make Every Stay Count.

At Hotel Shattuck Plaza, every guest interaction is an opportunity to create a welcoming and memorable stay. Located in downtown Berkeley, our historic hotel is looking for a friendly, dependable Part-Time Front Desk Agent / Night Auditor to join our team.

This position supports both daytime Front Desk operations and overnight Night Audit coverage. Flexibility to work a combination of morning, evening, and overnight shifts, including weekends and holidays, is required.

What You'll Do

Provide attentive guest service while helping keep Front Desk operations accurate, organized, and running smoothly.

Guest Experience & Hospitality

• Welcome guests and assist with check-in and check-out.

• Respond to guest questions, requests, and concerns with professionalism and care.

• Provide information about hotel amenities, dining, transportation, and local attractions.

• Answer calls and assist with reservations and guest inquiries.

Front Desk Operations

• Manage room assignments, guest accounts, payments, and folios accurately.

• Process reservations, room requests, and changes.

• Communicate with Housekeeping, Engineering, and other departments to coordinate guest needs.

• Maintain clear shift notes and communicate outstanding items to the next shift.

Night Audit & Overnight Support

• Review and reconcile daily transactions, guest accounts, and charges.

• Complete the nightly audit, prepare reports, and follow procedures to close the business day.

• Assist with late arrivals, early departures, and overnight guest requests.

• Follow hotel safety and emergency procedures and communicate concerns to the appropriate contact.

What Makes You a Great Fit

We're looking for someone who enjoys helping people, pays attention to details, and can work independently while supporting the team.

Preferred Qualifications

• Previous hotel Front Desk, guest service, or Night Audit experience preferred.

• Familiarity with hotel property management systems and basic computer applications.

• Strong communication, organization, and customer service skills.

• Comfort working with numbers, reviewing transactions, and resolving discrepancies.

Schedule Availability

• Part-time position with scheduling based on hotel needs.

• Flexibility to work morning, evening, and overnight shifts.

• Availability on weekends and holidays.

• Dependability and punctuality for scheduled shifts.

Why You'll Love Working at Hotel Shattuck Plaza

• Work in the heart of downtown Berkeley, near BART and public transportation.

• Meet travelers from around the world.

• Build experience in both Front Desk operations and Night Audit.

• Be part of a historic hotel focused on personalized guest service.

Radiate Hospitality is an Equal Opportunity Employer - we welcome applicants of all backgrounds, identities, and abilities.