Front desk Agent - Night Auditor

Best Western Plus Provo University Inn; Provo (UT); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Collaborative team

Job summary

BEST WESTERN PLUS PROVO is seeking a dependable, guest-focused professional for a front desk and overnight audit role. You will deliver excellent service, support nightly operations, and ensure guests have a welcoming experience from check-in to check-out.

Responsibilities include greeting guests, processing check-ins/outs, handling questions, completing nightly audits, reconciling accounts, and coordinating with housekeeping and maintenance to ensure guest satisfaction.

Qualifications

• Previous experience in front desk, guest services, hospitality, or related customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work independently during overnight shifts.
• Attention to detail handling financial and operational reports.
• Basic computer skills and comfort using property management systems or similar software.
• Remain calm, professional, and service-oriented in fast-paced environments.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Greet guests warmly and provide courteous service throughout the overnight shift.
• Process check-ins, check-outs, reservations, and room assignments accurately.
• Respond to guest questions, requests, and concerns promptly.
• Complete nightly audit procedures, balance transactions and verify reports.
• Reconcile guest accounts, payments and folios with accuracy.
• Prepare and distribute daily reports for management and other departments.
• Monitor front desk activity, security procedures and property safety during overnight hours.
• Coordinate with housekeeping, maintenance and other teams to support guest satisfaction.
• Handle incoming calls and provide information about hotel services, policies, and local attractions.
• Maintain a clean, organized, and professional front desk environment.

Skills

Front desk experience

Communication skills

Independence

Attention to detail

PMS software

Calm under pressure

Flexible nights/weekends

Tools

PMS software

Job description

We are seeking a dependable and guest-focused professional to join our team in a front desk and overnight audit role. This position is ideal for someone who enjoys delivering excellent service, supporting smooth nightly operations, and ensuring guests have a welcoming and efficient experience from check-in to check-out.

Responsibilities

• Greet guests warmly and provide courteous service throughout the overnight shift.
• Process check-ins, check-outs, reservations, and room assignments accurately.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Complete nightly audit procedures, including balancing transactions and verifying reports.
• Reconcile guest accounts, payments, and folios with accuracy and attention to detail.
• Prepare and distribute required daily reports for management and other departments.
• Monitor front desk activity, security procedures, and property safety during overnight hours.
• Coordinate with housekeeping, maintenance, and other teams to support guest satisfaction.
• Handle incoming calls and provide information about hotel services, policies, and local area attractions.
• Maintain a clean, organized, and professional front desk environment.

Qualifications

• Previous experience in front desk, guest services, hospitality, or a related customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and stay organized during overnight shifts.
• Attention to detail and accuracy when handling financial and operational reports.
• Basic computer skills and comfort using property management systems or similar software.
• Ability to remain calm, professional, and service-oriented in a fast-paced environment.
• Flexibility to work nights, weekends, and holidays as needed.

Preferred Attributes

• A positive attitude and commitment to excellent guest service.
• Strong problem-solving skills and sound judgment.
• Ability to multitask while maintaining quality and accuracy.
• Professional appearance and demeanor.

What We Offer

• A supportive and collaborative work environment.
• Opportunities to build experience in hospitality operations.
• Training and development to support success in the role.
• A chance to make a meaningful impact on guest satisfaction and property performance.

Additional Information

We are committed to creating an inclusive workplace where every team member is respected and valued. Candidates from all backgrounds are encouraged to apply.