Guest Experience Specialist - Front Desk (Flexible Schedule)

Concord Hospitality Brand; Arlington (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with ShortTerm and Long

401k with Company Match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is hiring a Front Desk Clerk to welcome guests and support a memorable stay. You will greet guests, manage check-ins/outs, reservations, and respond to requests with accuracy and courtesy.

The role requires strong communication, multitasking, and cash-handling skills, with a willingness to work a flexible schedule including evenings, weekends, and holidays. A prior hospitality background is preferred, and the environment emphasizes guest satisfaction and professionalism.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Reliability

Stand for long periods

Education

High school diploma or equivalent

Tools

POS systems

Job description

Concord Hospitality Brand is hiring a Front Desk Clerk to welcome guests and support a memorable stay. You will greet guests, manage check-ins/outs, reservations, and respond to requests with accuracy and courtesy.

The role requires strong communication, multitasking, and cash-handling skills, with a willingness to work a flexible schedule including evenings, weekends, and holidays. A prior hospitality background is preferred, and the environment emphasizes guest satisfaction and professionalism.