Guest Experience Concierge

Concord Hospitality Brand; Columbus (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

Disability insurance

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Brand in Columbus, OH seeks friendly front desk associates who thrive on serving guests. As the hub of the hotel, you will greet visitors, answer questions, and coordinate with departments to ensure a seamless stay.

Open availability is requested, and a proactive, positive attitude is essential. Starting pay is $16.50 per hour, with opportunities for growth and a comprehensive benefits package for full-time team members.

Qualifications

• Greet and assist guests with courtesy and efficiency.
• Maintain a high level of service and hospitality.
• Handle guest concerns with prompt, professional resolution.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Skills

Customer service

Communication

Professionalism

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Concord Hospitality Brand in Columbus, OH seeks friendly front desk associates who thrive on serving guests. As the hub of the hotel, you will greet visitors, answer questions, and coordinate with departments to ensure a seamless stay.

Open availability is requested, and a proactive, positive attitude is essential. Starting pay is $16.50 per hour, with opportunities for growth and a comprehensive benefits package for full-time team members.