Weekend Front Desk Clerk — Guest Care Pro

Tapestry Conshohocken; Cleveland (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability (ST/LT)

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk for weekend shifts in Cleveland, OH. As the hub of guest interaction, you will greet guests, answer inquiries, and support guest services to ensure a positive stay.

You will handle guest requests, post charges, and maintain high service standards while following hotel procedures. This role offers growth opportunities within Concord's hospitality team.

Qualifications

• Enthusiastic: Shows strong, positive guest engagement.
• Team Player: Works well within a group.
• Detail Oriented: Attentive to tasks and accuracy.
• Entrepreneurial Spirit: Willing to drive new initiatives.
• Growth Opportunities: Seeks higher responsibility.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly and ensure satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel brand programs and promotions.
• Communicate effectively with other departments and management.
• Respond quickly to calls, visitors, and team members at the front desk.
• Know hotel safety and emergency procedures.

Skills

Enthusiastic

Team Player

Detail Oriented

Entrepreneurial Spirit

Growth Mindset

Job description

Concord Hospitality is seeking a Front Desk Clerk for weekend shifts in Cleveland, OH. As the hub of guest interaction, you will greet guests, answer inquiries, and support guest services to ensure a positive stay.

You will handle guest requests, post charges, and maintain high service standards while following hotel procedures. This role offers growth opportunities within Concord's hospitality team.