Guest Experience Lead — Front Desk

Highgate; Wheat Ridge (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent to deliver attentive, courteous service during check-in, stay and checkout while maximizing room revenue and occupancy.

The ideal candidate has strong communication and computer skills, a friendly demeanor and the ability to multitask in a fast-paced hospitality environment. College coursework is helpful, HS diploma required.

Experience in a hotel or related field is preferred; training provided; uniform and attendance standards must be met.

Qualifications

• Highgate Front Office Agent role requires delivering attentive, courteous service.
• Strong communication and computer skills are essential in fast-paced hospitality.
• College coursework helpful but not required; HS diploma required.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and activities.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare shift paperwork and reports per hotel standards.
• Maintain a clean work area and assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School diploma or equivalent

College coursework helpful

Tools

Front desk computer system

Job description

Highgate Hotels is seeking a Front Office Agent to deliver attentive, courteous service during check-in, stay and checkout while maximizing room revenue and occupancy.

The ideal candidate has strong communication and computer skills, a friendly demeanor and the ability to multitask in a fast-paced hospitality environment. College coursework is helpful, HS diploma required.

Experience in a hotel or related field is preferred; training provided; uniform and attendance standards must be met.