Guest Services Front Desk Associate

Highgate; Rosemont (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels in Rosemont, IL is seeking a Front Office Agent to welcome guests, check them in/out, and respond to inquiries while promoting hotel programs to maximize occupancy and guest satisfaction.

The role requires friendly, professional demeanor, basic computer skills, and the ability to multitask in a fast-paced environment. Hospitality experience preferred; Highgate offers a collaborative team and growth opportunities.

Qualifications

• College coursework helpful.
• HS diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Effective communication with guests and staff required.
• Able to multitask and prioritize tasks.

Responsibilities

• Assist guests with check-in and check-out, ensuring accuracy and efficiency.
• Answer inquiries regarding local restaurants, transportation, and activities.
• Be familiar with hotel promotions, rates, and group bookings.
• Provide friendly, courteous service and uphold high standards of appearance and grooming.
• Operate Front Desk systems and complete shift reports and paperwork.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School diploma or equivalent

College coursework helpful

Job description

Highgate Hotels in Rosemont, IL is seeking a Front Office Agent to welcome guests, check them in/out, and respond to inquiries while promoting hotel programs to maximize occupancy and guest satisfaction.

The role requires friendly, professional demeanor, basic computer skills, and the ability to multitask in a fast-paced environment. Hospitality experience preferred; Highgate offers a collaborative team and growth opportunities.