Guest Experience Specialist, Front Desk

Highgate; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels in Dallas seeks a Front Office Agent to deliver attentive guest service at check-in and checkout while maximizing room revenue and occupancy.

The role requires solid computer skills, strong communication, and a friendly, multitasking approach. Prior hospitality experience is preferred, with a High School diploma or equivalent required. Training will cover all front desk systems and hotel standards.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Customer services experience preferred.
• Must communicate effectively with guests and employees.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain information when taking room reservations and follow rate-quoting scenarios.
• Be familiar with hospitality terminology.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette when communicating with other employees.
• Operate Front Desk computer system and complete shift checklist tasks.

Skills

Computer skills

Customer service

Communication

Multitasking

Cross-training

Education

High School diploma or equivalent

College coursework in related field

Job description

Highgate Hotels in Dallas seeks a Front Office Agent to deliver attentive guest service at check-in and checkout while maximizing room revenue and occupancy.

The role requires solid computer skills, strong communication, and a friendly, multitasking approach. Prior hospitality experience is preferred, with a High School diploma or equivalent required. Training will cover all front desk systems and hotel standards.