Guest Experience Concierge (Front Desk)

Highgate; Deptford Township (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Highgate Hotels in Deptford, NJ is seeking a Front Office Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

The role requires handling guest inquiries, managing reservations, following policies, and maintaining professional appearance and teamwork in a fast-paced hospitality environment. This on-site position demands a warm demeanor and strong communication with guests and staff.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Customer service oriented with strong communication skills.
• Ability to multitask and prioritize tasks.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Be familiar with rates, packages and promotions.
• Maintain a clean work area and uphold standards.
• Use two-way radio etiquette when communicating with staff.

Skills

Customer service

Verbal & written communication

Multi-tasking

Hospitality knowledge

Attentive and courteous attitude

Education

High School diploma or equivalent

College coursework in related field (helpful)

Tools

Computer experience

Job description

Highgate Hotels in Deptford, NJ is seeking a Front Office Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

The role requires handling guest inquiries, managing reservations, following policies, and maintaining professional appearance and teamwork in a fast-paced hospitality environment. This on-site position demands a warm demeanor and strong communication with guests and staff.