Guest Experience Supervisor

Highgate Hotels L.P.; Philadelphia (Philadelphia County); On-site; USD 52,000 - 68,000; Full time

Job summary

Highgate Hotels is seeking an Assistant Front Office Manager to lead the Front Office team, ensuring attentive and efficient guest service while maximizing occupancy and revenue. The role involves supervision of front desk staff, handling reservations, check-ins/outs, and upholding service standards.

Ideal candidates have a 4-year degree with supervisory experience, proficiency in Windows and OPERA PMS, and the ability to manage multiple tasks in a fast-paced hotel environment.

Qualifications

• 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows, company approved spreadsheets and word processing.
• Long hours and shift flexibility required.

Responsibilities

• Manage front office operations to ensure efficient, courteous guest service.
• Supervise and train front desk staff and guest services agents.
• Coordinate with Sales and Reservations for group requests and VIPs.
• Maintain guest profiles and handle reservations, check-ins and check-outs.

Skills

Guest service

Communication

Team leadership

Multitasking

Training others

Education

Bachelor's degree

Tools

OPERA PMS

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels is seeking an Assistant Front Office Manager to lead the Front Office team, ensuring attentive and efficient guest service while maximizing occupancy and revenue. The role involves supervision of front desk staff, handling reservations, check-ins/outs, and upholding service standards.

Ideal candidates have a 4-year degree with supervisory experience, proficiency in Windows and OPERA PMS, and the ability to manage multiple tasks in a fast-paced hotel environment.