Guest Experience Agent - Front Desk & Concierge

Highgate

Paradise (NV)

On-site

USD 21,000 - 32,000

Full time

3 days ago

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Job summary

Highgate Hotels is seeking a Guest Service Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy. You will greet guests, operate the front desk system, handle inquiries, log packages, and balance shift paperwork to maintain smooth front-office operations.

The role requires a High School diploma or equivalent, college coursework is helpful, and computer experience is required.

Qualifications

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.

Responsibilities

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Be familiar with all in-house groups.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Balance and prepare individual paperwork for closing of shift according to hotel standards.