Guest Experience Specialist (Front Desk)

Highgate; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Travel discounts

Medical coverage (3 tiers)

Dental benefits

Vision benefits

Paid sick leave

Paid time off

401(k) program

Job summary

Highgate Hotels in Denver is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy. The role requires knowledge of rates, promotions, and hospitality terminology.

Applicants should have a HS diploma, basic computer skills, and customer service experience. The position offers full-time hours and a benefits package including medical, dental, and retirement plans.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Computer experience required.
• Customer Services experience preferred.
• Must be able to communicate effectively verbally and in writing.
• Must be able to multitask and prioritize deadlines.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Balance and prepare shift paperwork according to hotel standards.
• Be familiar with rates, packages and promotions as listed in the Red Book.
• Maintain a clean work area and assist guests with safe deposit boxes.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Friendly demeanor

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Computer experience

Job description

Highgate Hotels in Denver is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy. The role requires knowledge of rates, promotions, and hospitality terminology.

Applicants should have a HS diploma, basic computer skills, and customer service experience. The position offers full-time hours and a benefits package including medical, dental, and retirement plans.