Guest Experience Front Desk Supervisor

Highgate; Rhode Island; On-site; USD 25,000 - 39,000; Full time

Job summary

The Front Office Supervisor at Highgate Hotels is responsible for delivering attentive, courteous, and efficient guest service during check-in, stay, and checkout while maximizing occupancy and room revenue. The role requires supervising Front Office staff, maintaining systems, and providing information to guests about services and local attractions.

Candidates should have hospitality experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Greet and welcome guests at the Front Desk following Highgate Hotel standards.
• Operate the PBX console and ensure front desk standards are met.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Maintain and balance logs, packages, mail and messages for guests and meeting rooms.
• Review Front Office logs and daily trace files.
• Process check-ins and checkouts in a friendly, efficient manner and follow shift checklists.
• Balance and prepare paperwork for closing of shift; manage room rate verification and housekeeping reports.
• Maintain knowledge of promotions, packages and guest programs; uphold confidentiality and proper communication.

Skills

Customer Service

Communication

Multi-tasking

Team Supervision

Education

High School Diploma

Tools

Front Desk System

Job description

The Front Office Supervisor at Highgate Hotels is responsible for delivering attentive, courteous, and efficient guest service during check-in, stay, and checkout while maximizing occupancy and room revenue. The role requires supervising Front Office staff, maintaining systems, and providing information to guests about services and local attractions.

Candidates should have hospitality experience, strong communication skills, and the ability to multitask in a fast-paced environment.