Guest Experience Host: Front Desk & In-Room Service

Socket.dev; Sugar Land (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health

Travel Discounts

Commuter benefits

Wellness program

Professional development

Referral bonuses

Job summary

HHM Hotels is seeking a dedicated Host to provide guests with a full range of individualized service during their hotel stay. You will greet, register, and assign rooms, handle payments, and coordinate reservations for dining, entertainment, and transportation.

The role requires a dynamic, customer-focused personality with the ability to multi-task across front desk duties and guest services. On-site work with opportunities for growth within the front office team.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Dynamic personality

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a dedicated Host to provide guests with a full range of individualized service during their hotel stay. You will greet, register, and assign rooms, handle payments, and coordinate reservations for dining, entertainment, and transportation.

The role requires a dynamic, customer-focused personality with the ability to multi-task across front desk duties and guest services. On-site work with opportunities for growth within the front office team.