Guest Experience Host

HHM Hospitality; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health +

401k Company Match

Paid Time Off

Travel Discounts

Life Insurance

Educational/Professional Development

Job summary

HHM Hotels in New York is seeking a Host to greet guests, register and assign rooms, and provide personalized service throughout the stay. You will answer phones, handle guest requests, and coordinate dining, transportation, and entertainment reservations.

This role emphasizes guest satisfaction, safe work practices, and teamwork. A high school diploma and customer service experience are preferred, with opportunities for growth toward Front Desk Supervisor or Sales Manager within HHM Hotels.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma

Tools

PMS system

Job description

HHM Hotels in New York is seeking a Host to greet guests, register and assign rooms, and provide personalized service throughout the stay. You will answer phones, handle guest requests, and coordinate dining, transportation, and entertainment reservations.

This role emphasizes guest satisfaction, safe work practices, and teamwork. A high school diploma and customer service experience are preferred, with opportunities for growth toward Front Desk Supervisor or Sales Manager within HHM Hotels.