Guest Experience Specialist - Front Desk

Plazahotelelpaso; Big Sky (MT); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k match

Daily pay

Life insurance

Travel discounts

Commuter benefits

Wellness program

Professional development

Referral bonus program

Job summary

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register arrivals, and assist with their needs in accordance with brand standards. You will handle room assignments, payments, reservations, and communications through the PMS system, while maintaining safety and service excellence.

Ideal candidates have a high school diploma or equivalent and prior customer service experience. Roles include full-time and part-time opportunities with competitive wages and benefits.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations and handle payments.
• Transmit messages via telephone or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, escalating as needed.
• Keep guests' valuables secure when applicable.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register arrivals, and assist with their needs in accordance with brand standards. You will handle room assignments, payments, reservations, and communications through the PMS system, while maintaining safety and service excellence.

Ideal candidates have a high school diploma or equivalent and prior customer service experience. Roles include full-time and part-time opportunities with competitive wages and benefits.