Guest Experience Host - In-Room & Front Desk Service

Little Something; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Education/Professional Development

Referral Bonus

Job summary

HHM Hotels seeks an attentive Host to provide guests with a full range of personalized service during their hotel stay. You will greet, register, and assist guests, coordinate dining and transportation, and ensure smooth communications across departments.

The ideal candidate has strong customer service experience, a dynamic and engaging personality, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Guest relations

Dynamic personality

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels seeks an attentive Host to provide guests with a full range of personalized service during their hotel stay. You will greet, register, and assist guests, coordinate dining and transportation, and ensure smooth communications across departments.

The ideal candidate has strong customer service experience, a dynamic and engaging personality, and the ability to multi-task in a fast-paced environment.