Guest Experience Specialist — Front Desk & Reservations

Plazahotelelpaso; New York (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Guest Service Agent to greet guests, register rooms, and manage payments in a friendly, efficient manner. You will assist with reservations and respond to guest requests while maintaining brand and safety standards.

This role emphasizes attentive customer service, accurate cash handling, and effective use of the PMS system to ensure seamless guest experiences and satisfaction across shifts.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet and assist guests in a courteous manner.
• Register guests and assign rooms using the PMS.
• Process payments and verify guest charges.
• Make and confirm reservations; field guest requests promptly.
• Resolve guest issues and escalate to supervisor when needed.

Skills

Customer service

PMS systems

Education

High School diploma

Tools

PMS software

Job description

HHM Hotels is seeking a Guest Service Agent to greet guests, register rooms, and manage payments in a friendly, efficient manner. You will assist with reservations and respond to guest requests while maintaining brand and safety standards.

This role emphasizes attentive customer service, accurate cash handling, and effective use of the PMS system to ensure seamless guest experiences and satisfaction across shifts.