Guest Services Specialist - Front Desk & Reservations

Plazahotelelpaso; West Orange (NJ); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Life Insurance

Wellness Program

Educational/Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register them, and assist with their needs at the front desk. You will handle reservations, payments, and inquiries while maintaining brand standards and a focus on guest satisfaction.

The role emphasizes timely responses to requests, professionalism, and collaboration with team members to ensure a positive guest experience across shifts.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or training required.
• PMS systems knowledge preferred.

Responsibilities

• Greet guests immediately and assist with needs.
• Register and assign guests to rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Handle billing and process payments.
• Respond to guest requests promptly and professionally.
• Receive and resolve guest complaints, escalating when needed.

Skills

Customer service

Communication skills

Cash handling

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register them, and assist with their needs at the front desk. You will handle reservations, payments, and inquiries while maintaining brand standards and a focus on guest satisfaction.

The role emphasizes timely responses to requests, professionalism, and collaboration with team members to ensure a positive guest experience across shifts.