Guest Experience Specialist – Front Desk

HHM Hotels; Delray Beach (FL); On-site; USD 40,115,712 - 51,577,344; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid time off

401k

Daily Pay

Life Insurance

TELUS Health access

Travel discounts

Transit benefits

Wellness program

Education/Development

Referral bonus

Job summary

HHM Hotels is seeking a Guest Service Agent to greet guests, handle check-ins/outs, and manage payments using the PMS system. You will assist guests with reservations, respond to requests, and help maintain high satisfaction scores at the front desk in a dynamic hotel environment.

The role supports a busy front office, with duties including transaction processing, safety compliance, and occasional assistance in the breakfast area during peak times. Previous hospitality experience is preferred.

Qualifications

• Previous customer service experience or equivalent training is required.
• Knowledge of PMS systems is preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Register and assign guests to rooms and manage payments.
• Respond to guest requests and resolve issues promptly.
• Balance accounts and conduct basic audits.
• Maintain guest satisfaction and adhere to safety standards.

Skills

Customer service

PMS systems knowledge

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Guest Service Agent to greet guests, handle check-ins/outs, and manage payments using the PMS system. You will assist guests with reservations, respond to requests, and help maintain high satisfaction scores at the front desk in a dynamic hotel environment.

The role supports a busy front office, with duties including transaction processing, safety compliance, and occasional assistance in the breakfast area during peak times. Previous hospitality experience is preferred.