Hospitality Concierge & Front Desk Host

Plazahotelelpaso; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels seeks an attentive Host to greet guests, manage check-ins, and assist with personalized services during stays. The role emphasizes friendly, efficient guest interactions and coordination with dining and activities to ensure a seamless experience.

Responsibilities include processing payments, handling reservations, and maintaining safety and room information systems, all while upholding high guest-satisfaction standards.

Qualifications

• High School diploma or equivalent required or preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dining, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages using PMS system.
• Deposit guests' valuables in hotel safes.
• Perform bookkeeping activities, balancing accounts.
• Serve food in guest rooms upon request.
• Act as a private lounge host.
• Be aware of guest satisfaction scores and work toward improving them.
• Perform other duties as requested by management.

Skills

Guest service

Communication

Multi-tasking

Education

High School diploma or equivalent

Job description

HHM Hotels seeks an attentive Host to greet guests, manage check-ins, and assist with personalized services during stays. The role emphasizes friendly, efficient guest interactions and coordination with dining and activities to ensure a seamless experience.

Responsibilities include processing payments, handling reservations, and maintaining safety and room information systems, all while upholding high guest-satisfaction standards.