Guest Experience Host

Plazahotelelpaso; Sugar Land (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels seeks an enthusiastic Host to provide guests with a full range of individualized service during their stay. You will greet, register, assign rooms, handle requests, and coordinate dining and transport needs.

The role supports front office operations and aims to boost guest satisfaction through attentive service and teamwork. Work hours vary, including holidays and weekends, with opportunities for growth within the HHM Hotels network.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multitasking

Communication

Education

High School diploma or equivalent

Job description

HHM Hotels seeks an enthusiastic Host to provide guests with a full range of individualized service during their stay. You will greet, register, assign rooms, handle requests, and coordinate dining and transport needs.

The role supports front office operations and aims to boost guest satisfaction through attentive service and teamwork. Work hours vary, including holidays and weekends, with opportunities for growth within the HHM Hotels network.