Guest Experience Agent — Front Desk & Service

Hotel Landy; Orlando (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Travel discounts

Daily pay

Job summary

HHM Hotels is seeking a Guest Service Agent to greet and register guests, manage reservations, process payments and deliver exceptional service in a hospitality setting.

The role requires basic bookkeeping, strong guest relations, and the ability to work in a dynamic hotel environment, including peak periods and potential shifts. Training will cover brand standards and safety procedures.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with service needs.
• Register guests and assign rooms; handle payments and reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using the PMS system and phones.
• Respond to guest requests promptly and resolve complaints when needed.
• Secure guests' valuables in hotel safe if required.
• Record keeping and balancing accounts; conduct basic audits.
• Aim to improve guest satisfaction scores and overall service quality.
• Assist in breakfast area or with luggage during peak periods.
• Perform other duties as requested by management.

Skills

Customer service experience

Communication skills

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet and register guests, manage reservations, process payments and deliver exceptional service in a hospitality setting.

The role requires basic bookkeeping, strong guest relations, and the ability to work in a dynamic hotel environment, including peak periods and potential shifts. Training will cover brand standards and safety procedures.