Guest Experience Specialist — Front Desk & Reservations

Plazahotelelpaso; Santa Fe (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and provide courteous service in line with hotel standards. The role involves handling reservations, processing payments, and using the PMS system to communicate with guests and staff.

You will assist during peak times and contribute to guest satisfaction. Requirements include a High School diploma or equivalent, customer service experience, and knowledge of PMS systems.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms and handle check-in procedures.
• Establish payment methods and verify guest credit.
• Make and confirm reservations and compute bills.
• Transmit and receive messages using the PMS system and phones.
• Respond to guest requests promptly and resolve issues with supervisor when needed.
• Safeguard guests' valuables and balance accounts as part of front desk duties.
• Support breakfast area or luggage assistance during peak times when needed.

Skills

Customer service

PMS systems

Communication

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and provide courteous service in line with hotel standards. The role involves handling reservations, processing payments, and using the PMS system to communicate with guests and staff.

You will assist during peak times and contribute to guest satisfaction. Requirements include a High School diploma or equivalent, customer service experience, and knowledge of PMS systems.