Guest Experience Host - Elevate Every Lobby Moment

The Escape Game; San Antonio (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

The Escape Game in San Antonio is seeking Guest Experience Specialists to deliver world-class hospitality, anticipate guest needs, and ensure every guest leaves with a great experience.

As ambassadors, GES foster a fun, upbeat lobby, guide gameplay, check in guests, coordinate start times with Team Leader, answer calls, book reservations, and resolve issues promptly. Prior experience in service is welcomed.

Qualifications

• Requires flexible availability including nights, weekends, and holidays.
• Must be able to perform physical tasks (cleaning, painting, standing, lifting 30-40 lbs).
• Able to stand for long periods and adhere to uniform standards.

Responsibilities

• Embodies mission, vision, and values during every shift.
• Explain games and guide lobby interactions efficiently.
• Check in guests and coordinate game start times with Team Leader.
• Answer phones and accurately book reservations.
• Engage with guests using open-ended questions to foster fun conversations.
• Make groups of 2-50 feel welcome and excited for their game.
• Resolve service issues promptly and graciously.

Skills

Hospitality

Customer service

Emotional intelligence

Creativity

Administrative basics

Job description

The Escape Game in San Antonio is seeking Guest Experience Specialists to deliver world-class hospitality, anticipate guest needs, and ensure every guest leaves with a great experience.

As ambassadors, GES foster a fun, upbeat lobby, guide gameplay, check in guests, coordinate start times with Team Leader, answer calls, book reservations, and resolve issues promptly. Prior experience in service is welcomed.