Guest Experience Concierge | Energetic Hospitality Pro

The Escape Game; San Diego (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Escape Game in the Gaslamp Quarter, San Diego, is seeking a Guest Experience Specialist to welcome players and elevate every interaction. You will be the first and last impression, guiding guests through our games with warmth and attention to detail.

As a GES, you’ll embody our mission, engage with teams, handle check-ins, reservations, and inquiries, and maintain a fun, safe lobby environment. The ideal candidate loves helping people and thrives under lively, fast-paced circumstances.

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function creatively and administratively.
• Basic computer abilities.
• High capacity for creative problem solving.

Responsibilities

• Embodying our mission, vision, and values during every shift.
• Explain games and guide lobby interactions.
• Check in guests and coordinate game start times.
• Answer the phone and book reservations.
• Maintain open and welcoming body language with guests.
• Make groups of 2–50 feel welcome and excited.
• Resolve service issues promptly and graciously.

Skills

Genuine service

Flexible & teachable

Creative & admin

Basic computing

Creative problem solving

Job description

The Escape Game in the Gaslamp Quarter, San Diego, is seeking a Guest Experience Specialist to welcome players and elevate every interaction. You will be the first and last impression, guiding guests through our games with warmth and attention to detail.

As a GES, you’ll embody our mission, engage with teams, handle check-ins, reservations, and inquiries, and maintain a fun, safe lobby environment. The ideal candidate loves helping people and thrives under lively, fast-paced circumstances.