Guest Experience Maestro — Hospitality Host

The Escape Game; New Orleans (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Escape Game in New Orleans is seeking a Guest Experience Specialist to anticipate guest needs, enthusiastically serve them, and ensure a memorable lobby experience. You will be the first and last impression of The Escape Game, maintaining an inviting atmosphere and high energy throughout shifts.

Ideal candidates are friendly, flexible, capable of reading guest needs, and comfortable with busy hospitality environments, including nights, weekends, and holidays.

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Basic computer abilities.
• High capacity for creative problem solving.

Responsibilities

• Host guests in a fun, upbeat lobby environment.
• Explain games and guide lobby interactions efficiently.
• Check in guests and coordinate game start times with Team Leader.
• Answer the phone and book reservations accurately.
• Resolve service issues promptly and graciously.

Skills

Genuine love for serving others

Flexible, humble, and teachable

Creativity and administrative balance

Basic computer abilities

Creative problem solving

Job description

The Escape Game in New Orleans is seeking a Guest Experience Specialist to anticipate guest needs, enthusiastically serve them, and ensure a memorable lobby experience. You will be the first and last impression of The Escape Game, maintaining an inviting atmosphere and high energy throughout shifts.

Ideal candidates are friendly, flexible, capable of reading guest needs, and comfortable with busy hospitality environments, including nights, weekends, and holidays.