Guest Experience Host — Hospitality Pro

The Escape Game; The Colony (TX); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

The Escape Game in Grandscape, The Colony, TX seeks a Guest Experience Specialist to deliver world-class hospitality, anticipate guest needs, and energize the lobby. You will read guest cues, welcome groups of 2–50, guide game experiences, and resolve issues with poise.

Ideal candidates bring a love of serving others, flexibility for nights/weekends/holidays, and comfort with basic computer tasks. Join a lively team focused on fun and exceptional guest moments.

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Basic computer abilities.
• High capacity for creative problem solving.

Responsibilities

• Embody the company's mission, vision, and values during every shift.
• Explain games and guide lobby interactions, including checking in guests and booking reservations.
• Coordinate game start times with Team Leader and answer the phone.

Skills

Guest-focused service

Flexible

Creative problem solving

Administrative mindset

Basic computer skills

Job description

The Escape Game in Grandscape, The Colony, TX seeks a Guest Experience Specialist to deliver world-class hospitality, anticipate guest needs, and energize the lobby. You will read guest cues, welcome groups of 2–50, guide game experiences, and resolve issues with poise.

Ideal candidates bring a love of serving others, flexibility for nights/weekends/holidays, and comfort with basic computer tasks. Join a lively team focused on fun and exceptional guest moments.