Guest Experience Host — Hospitality & Energy Expert

The Escape Game; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Escape Game in Houston is seeking Guest Experience Specialists to deliver world-class hospitality and anticipate guest needs, ensuring a fun and inviting lobby atmosphere. You will read guest cues, manage game start times with the team, and uphold our party-host standard to create memorable experiences.

Responsibilities include greeting guests, guiding interactions in the lobby, handling reservations, and resolving any issues promptly.

Qualifications

• Flexible availability, including nights, weekends, and holidays (shift work).
• Ability to stand for long periods and perform moderate physical activity.
• Ability to manage energy levels and maintain a welcoming lobby environment.
• Adherence to uniform standards and appearance.

Responsibilities

• Greet guests and anticipate their needs to create a memorable experience.
• Explain and guide guests through games; coordinate lobby activities with Team Leader.
• Maintain high energy, engage guests, and ensure everyone feels welcome and valued.
• Resolve service issues promptly and graciously to recover guest satisfaction.
• Explain policies and bookings, check-in guests, and manage reservations.
• Keep the lobby energized by connecting with guests and encouraging conversation.

Skills

Guest service

Hospitality

Emotional intelligence

Active listening

Team player

Tools

Basic computer skills

Job description

The Escape Game in Houston is seeking Guest Experience Specialists to deliver world-class hospitality and anticipate guest needs, ensuring a fun and inviting lobby atmosphere. You will read guest cues, manage game start times with the team, and uphold our party-host standard to create memorable experiences.

Responsibilities include greeting guests, guiding interactions in the lobby, handling reservations, and resolving any issues promptly.