Guest Experience Maestro — Create Welcoming, High-Energy Moments

The Escape Game; Austin (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

The Escape Game Austin is hiring a Guest Experience Specialist to be the ambassador of the lobby experience. You will warmly welcome guests, explain the games, coordinate check-ins and start times, and keep the energy upbeat and inviting.

You should love serving others, stay flexible for nights and weekends, and handle light physical tasks while maintaining a fun, safe environment. The role blends hospitality with administrative tasks and offers the chance to make every guest’s visit memorable.

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Basic computer abilities.

Responsibilities

• Greet and assist guests to ensure a welcoming lobby experience.
• Explain games and guide interactions in the lobby.
• Check in guests and coordinate game start times with Team Leader.
• Answer the phone and efficiently book reservations.
• Resolve service issues graciously and maintain high energy in the lobby.

Skills

Genuine love for serving others

Flexible, humble, and teachable

Creativity and problem solving

Job description

The Escape Game Austin is hiring a Guest Experience Specialist to be the ambassador of the lobby experience. You will warmly welcome guests, explain the games, coordinate check-ins and start times, and keep the energy upbeat and inviting.

You should love serving others, stay flexible for nights and weekends, and handle light physical tasks while maintaining a fun, safe environment. The role blends hospitality with administrative tasks and offers the chance to make every guest’s visit memorable.