Guest Experience Host - Immersive Escape Game

The Escape Game; Torrance (CA); Sur place; USD 32 000 - 46 000; Temps partiel

Résumé du poste

The Escape Game in Torrance, CA is seeking a Guest Experience Specialist to welcome guests, explain games, and coordinate reservations. You will be the lobby ambassador, ensuring every guest feels welcome and excited about their experience.

Ideal candidates bring a love for service, strong communication, and the ability to read guest needs. Flexible availability includes nights, weekends, and holidays; on-site role with physical tasks.

Qualifications

• Genuine love for serving others
• Flexible, humble, and teachable
• Ability to function both creatively and administratively
• Basic computer abilities
• High capacity for creative problem solving

Responsabilités

• Greet guests and be the ambassador of The Escape Game experience
• Check in guests and coordinate game start times with Team Leader
• Answer the phone and assist with reservations
• Maintain an open, welcoming lobby and keep energy high
• Resolve issues quickly and graciously to ensure guests leave happy

Connaissances

Hospitality

Customer service

Communication

Adaptability

Problem solving

Description du poste

The Escape Game in Torrance, CA is seeking a Guest Experience Specialist to welcome guests, explain games, and coordinate reservations. You will be the lobby ambassador, ensuring every guest feels welcome and excited about their experience.

Ideal candidates bring a love for service, strong communication, and the ability to read guest needs. Flexible availability includes nights, weekends, and holidays; on-site role with physical tasks.