Guest Experience Host — Elevate Every Guest Moment

The Escape Game; Irvine (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

The Escape Game in Irvine is seeking a Guest Experience Specialist to provide world-class hospitality, anticipate guest needs, and energize the lobby with a fun, inviting atmosphere.

As the ambassador of The Escape Game experience, you will read guests’ emotions, coordinate game start times, and ensure every guest leaves with a memorable impression. This role requires flexible schedule and a passion for service.

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Basic computer abilities.
• High capacity for creative problem solving.

Responsibilities

• Check in guests and coordinate game start times with Team Leader.
• Explain games and guide lobby interactions, answer the phone, and book reservations.
• Maintain open, welcoming body language and ask open-ended questions to engage guests.
• Resolve service issues promptly and graciously to ensure a great guest experience.

Skills

Genuine love for serving others

Flexible, humble, and teachable

Ability to function both creatively &_

Basic computer abilities

High capacity for creative problem Sol

Job description

The Escape Game in Irvine is seeking a Guest Experience Specialist to provide world-class hospitality, anticipate guest needs, and energize the lobby with a fun, inviting atmosphere.

As the ambassador of The Escape Game experience, you will read guests’ emotions, coordinate game start times, and ensure every guest leaves with a memorable impression. This role requires flexible schedule and a passion for service.