Guest Experience Host & Energy Ambassador

The Escape Game; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

The Escape Game in Houston, TX is hiring Guest Experience Specialists to deliver world-class hospitality, anticipate guests' needs, and ensure every visit is memorable.

As the lobby ambassador, you welcome groups of 2-50, explain games, check in guests, coordinate start times with the team, and resolve issues with a friendly attitude. Flexible availability and physical activity are required.

Qualifications

• Must love serving others and create a welcoming guest experience.
• Flexible, humble, and teachable in a fast-paced environment.
• Able to balance creative ideas with administrative tasks.
• Basic computer skills for reservations and check-in.
• Strong problem-solving abilities and guest-focused mindset.

Responsibilities

• Embody mission, vision, values during every shift.
• Connect with guests and keep energy high in the lobby.
• Explain games and guide interactions for guests.
• Check in guests and coordinate game start times with Team Leader.
• Resolve service issues promptly and graciously.
• Make groups of 2-50 feel welcome and excited for their game.

Skills

Genuine love for serving others

Flexible, humble, and teachable

Ability to function creatively and行政?

Job description

The Escape Game in Houston, TX is hiring Guest Experience Specialists to deliver world-class hospitality, anticipate guests' needs, and ensure every visit is memorable.

As the lobby ambassador, you welcome groups of 2-50, explain games, check in guests, coordinate start times with the team, and resolve issues with a friendly attitude. Flexible availability and physical activity are required.