Guest Experience Maestro

The Escape Game; Grapevine (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Escape Game in Grapevine, TX is seeking Guest Experience Specialists who thrive in hospitality and guest-centric environments. You will be the ambassador of The Escape Game experience, keeping the lobby lively, welcoming, and fun while delivering outstanding service.

As a GES, you will explain games, guide interactions, check in guests, coordinate start times with the Team Leader, answer the phone, and book reservations.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Able to perform physical tasks such as cleaning, painting, standing, crawling, bending, and lifting 30-40 lbs.
• Ability to stand for long periods (about 75-80% of shift).
• Align with uniform standards.

Responsibilities

• Represent The Escape Game with energy and host-like hospitality.
• Explain games and guide lobby interactions efficiently.
• Check-in guests, coordinate game start times with Team Leader, answer phones, and book reservations.
• Make guests feel welcome and ensure a positive, memorable experience.
• Resolve service issues promptly and graciously.

Skills

Guest service

Emotional intelligence

Communication

Team player

Tools

Basic computer skills

Job description

The Escape Game in Grapevine, TX is seeking Guest Experience Specialists who thrive in hospitality and guest-centric environments. You will be the ambassador of The Escape Game experience, keeping the lobby lively, welcoming, and fun while delivering outstanding service.

As a GES, you will explain games, guide interactions, check in guests, coordinate start times with the Team Leader, answer the phone, and book reservations.