Guest Experience Host - Hospitality & Games

The Escape Game; Roseville (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Escape Game is seeking Guest Experience Specialists to be world-class hospitality experts who anticipate each guest’s needs, enthusiastically serve them, and do whatever it takes to make their day memorable.

As ambassadors of the experience, GESs energize the lobby, explain our games, check in guests, coordinate start times with the Team Leader, answer the phone, and resolve issues promptly while maintaining a welcoming, high-energy atmosphere.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Ability to stand for long periods and perform light physical tasks.
• Willingness to learn and adapt in a fast-paced hospitality environment.

Responsibilities

• Welcome and guide guests through the experience.
• Explain games and guide lobby interactions.
• Check in guests and coordinate start times with Team Leader.
• Answer the phone and manage reservations.
• Resolve service issues promptly while maintaining a welcoming atmosphere.

Skills

Customer service

Hospitality

Emotional intelligence

Communication

Job description

The Escape Game is seeking Guest Experience Specialists to be world-class hospitality experts who anticipate each guest’s needs, enthusiastically serve them, and do whatever it takes to make their day memorable.

As ambassadors of the experience, GESs energize the lobby, explain our games, check in guests, coordinate start times with the Team Leader, answer the phone, and resolve issues promptly while maintaining a welcoming, high-energy atmosphere.