Guest Experience & Front Desk Specialist

SPS North America Inc.; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Bonuses

Medical Benefits

401k Match

Job summary

SPS North America Inc. is seeking a friendly receptionist to be the first point of contact for visitors and employees, greeting guests, answering calls, and delivering a polished, professional service in a welcoming office environment.

You will also support mail and shipping, hospitality, and general office operations, contributing to a seamless workplace experience and helping maintain organized reception areas, pantry, and conference rooms.

Qualifications

• 1–3 years of experience in receptionist, concierge, administrative, or customer service roles.
• Strong communication and customer service skills with a professional attitude and appearance.
• Ability to multi-task, stay organized, and manage time effectively.

Responsibilities

• Welcome visitors, answer incoming calls, and provide a 5-star customer service experience.
• Manage visitor registration, temporary badges, and ensure NDA compliance for all guests.
• Route calls efficiently and assist employees with inquiries or service requests.
• Support mail and package handling, including receiving, sorting, and notifying employees of deliveries.
• Assist with meeting room scheduling, event setups, and basic office administrative tasks.
• Help maintain office areas such as reception, pantry, and conference rooms in a clean and organized condition.
• Monitor and replenish office and pantry supplies as needed.

Skills

Communication

Customer service

Organization

Time management

Tools

MS Office

Phone systems

Job description

SPS North America Inc. is seeking a friendly receptionist to be the first point of contact for visitors and employees, greeting guests, answering calls, and delivering a polished, professional service in a welcoming office environment.

You will also support mail and shipping, hospitality, and general office operations, contributing to a seamless workplace experience and helping maintain organized reception areas, pantry, and conference rooms.