Guest Experience Lead - Front Desk & Hospitality

SPS-North America Opportunities - Not Externally Posted Board; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS is seeking a Concierge Associate to greet guests, manage front-desk activities, and deliver personalized workplace experiences. You will play a key role in setting a welcoming tone, coordinating registrations and meetings, and supporting internal teams to ensure seamless service delivery.

The ideal candidate brings hospitality experience, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required
• 1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
• Strong organizational, time management, and problem-solving skills
• Professional presence with a service-driven mindset

Responsibilities

• Guest Experience & Reception
• welcome guests and employees with a professional, friendly, and engaging approach
• Manage visitor registration, check-ins, and meeting coordination
• Serve as the primary point of contact for front-of-office needs
• Workplace Experience & Hospitality
• Deliver personalized service by anticipating needs and accommodating special requests
• Maintain a clean, organized, and welcoming reception and common areas
• Conduct regular floor walks to ensure spaces are fully stocked and presentable
• Coordination & Support
• Collaborate with internal teams to ensure seamless service delivery
• Support meeting room bookings, workplace requests, and guest services
• Utilize workplace technology to manage requests efficiently
• Experience Enhancement
• Track guest preferences and create thoughtful, memorable interactions
• Continuously look for ways to elevate the overall workplace experience

Skills

Strong communication & interpersonal

Hospitality & customer service

Multitask & stay organized

Independence & teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SPS is seeking a Concierge Associate to greet guests, manage front-desk activities, and deliver personalized workplace experiences. You will play a key role in setting a welcoming tone, coordinating registrations and meetings, and supporting internal teams to ensure seamless service delivery.

The ideal candidate brings hospitality experience, excellent communication, and the ability to multitask in a fast-paced environment.