Front Desk & Guest Experience Lead

SPS; East Palo Alto (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses for referrals

Paid Time Off

Comprehensive benefits

Job summary

SPS is seeking a polished Receptionist to be the first point of contact and brand ambassador. You will greet guests, route calls, issue badges, and support facilities.

The role blends hospitality with office operations, requiring a professional demeanor and strong English communication. You’ll work on-site in East Palo Alto, collaborating with teams and often cross-training in Mail Services, Hospitality, and Facilities to keep the office running smoothly.

Qualifications

• Education: High School Diploma or equivalent.
• 1–3 years of professional experience in reception, concierge, or high-end hospitality.
• Ability to walk, stand, and lift up to 40 lbs.
• Reliable with strong punctuality and shift ownership.

Responsibilities

• Greet visitors and manage the digital guest log.
• Route calls and handle inquiries with discretion.
• Issue badges and manage access cards.
• Cross-train in mail services, hospitality, and facilities.
• Set up meeting spaces and arrange catering.
• Maintain pristine reception and pantry areas.

Skills

Customer service

Professional demeanor

Communication

Tech-savvy

Education

High School Diploma or equivalent

Tools

Phone systems

PC/Mac environments

MS Office

Scanners & Copiers

Job description

SPS is seeking a polished Receptionist to be the first point of contact and brand ambassador. You will greet guests, route calls, issue badges, and support facilities.

The role blends hospitality with office operations, requiring a professional demeanor and strong English communication. You’ll work on-site in East Palo Alto, collaborating with teams and often cross-training in Mail Services, Hospitality, and Facilities to keep the office running smoothly.