Guest Experience Lead: Front Desk & Admin

SPS North America, Inc; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America, Inc. is hiring a friendly Receptionist to be the first point of contact for visitors and employees in a fast-paced office in Pittsburgh.

You will greet guests, answer calls, and deliver excellent service while maintaining a professional environment. You will also support mail/shipping, hospitality, and general office operations, helping to create a seamless workplace experience and a welcoming atmosphere for all stakeholders.

Qualifications

• 1–3 years of experience in receptionist, concierge, administrative, or customer service roles.
• Strong communication and customer service skills with a professional attitude and appearance.
• Ability to multi-task, stay organized, and manage time effectively.
• Comfortable using MS Office, phone systems, and basic office equipment.
• High level of integrity, attention to detail, and ability to maintain confidentiality.

Responsibilities

• Welcome visitors, answer incoming calls, and provide a 5-star customer service experience.
• Manage visitor registration, temporary badges, and ensure NDA compliance for all guests.
• Route calls efficiently and assist employees with inquiries or service requests.
• Support mail and package handling, including receiving, sorting, and notifying employees of deliveries.
• Assist with meeting room scheduling, event setups, and basic office administrative tasks.
• Help maintain office areas such as reception, pantry, and conference rooms in a clean and organized condition.
• Monitor and replenish office and pantry supplies as needed.

Skills

Customer service

Communication

Time management

Professional appearance

Tools

MS Office

Phone systems

Office equipment

Job description

SPS North America, Inc. is hiring a friendly Receptionist to be the first point of contact for visitors and employees in a fast-paced office in Pittsburgh.

You will greet guests, answer calls, and deliver excellent service while maintaining a professional environment. You will also support mail/shipping, hospitality, and general office operations, helping to create a seamless workplace experience and a welcoming atmosphere for all stakeholders.