Guest Experience & Front Desk Leader

Titan Asset Management Group; Rochester (MN); On-site; USD 40,000 - 65,000; Full time

Job summary

Hilton in Rochester, MN seeks a Front Desk Supervisor to guide daily operations, coach staff, and ensure top-tier guest service. You will resolve客 complaints, monitor service standards, and support financial objectives through effective team leadership.

The role emphasizes strong communication, problem solving, and the ability to maintain a positive guest experience across shifts in a fast-paced hotel environment.

Qualifications

• Experience in front desk operations and guest services.
• Ability to supervise staff and manage daily shifts.
• Strong communication and conflict resolution skills.

Responsibilities

• Oversees day-to-day front desk operations and staff.
• Ensures guest satisfaction and resolves issues promptly.
• Maintains communication of business objectives to the team.
• Manages shifts to meet guest service and financial goals.

Skills

Front Desk Operations

Staff Supervision

Customer Service

Tools

Hotel POS systems

Front Desk software

Job description

Hilton in Rochester, MN seeks a Front Desk Supervisor to guide daily operations, coach staff, and ensure top-tier guest service. You will resolve客 complaints, monitor service standards, and support financial objectives through effective team leadership.

The role emphasizes strong communication, problem solving, and the ability to maintain a positive guest experience across shifts in a fast-paced hotel environment.