Guest Services & Experience Supervisor

OCI Hospitality; Rochester (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

OCI Hospitality is seeking a Guest Services Supervisor to oversee guest services operations and mentor team members at our Rochester, MN property. The role emphasizes delivering exceptional guest service and enforcing company and hotel-brand policies.

Responsibilities include supervising the guest services team, processing arrivals and departures, maintaining professional service standards, and contributing to billing accuracy and reporting.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Leadership qualities and a professional image.
• Professional conduct in work-related functions.

Responsibilities

• Supervise guest services operations and team members.
• Register and process guests on arrival and departure.
• Deliver exceptional guest service to all hotel guests.
• Demonstrate telephone courtesy and professionalism.
• Maintain guest loyalty through personal connections.
• Assist in recruitment, orientation, training and scheduling.
• Use selling techniques to maximize revenue and occupancy.
• Know hotel services and local area offerings.
• Assist in billing reviews and department reporting.
• Maintain clean, professional public areas and office.
• Take on additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Leadership

Professional image

Stress management

Job description

OCI Hospitality is seeking a Guest Services Supervisor to oversee guest services operations and mentor team members at our Rochester, MN property. The role emphasizes delivering exceptional guest service and enforcing company and hotel-brand policies.

Responsibilities include supervising the guest services team, processing arrivals and departures, maintaining professional service standards, and contributing to billing accuracy and reporting.