Overnight Front Desk Lead — Elevate Guest Experience

Hilton; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You’ll supervise staff, manage check-in/check-out processes, and ensure service excellence across the lobby, while guiding training and performance feedback to the team.

You will lead scheduling, guest issue resolution, and real-time coverage adjustments to maintain efficient service levels and a warm, welcoming atmosphere for every guest.

Qualifications

• Minimum 2+ years in front office supervisory role.
• Strong guest service orientation and problem-solving skills.
• Ability to lead and train a diverse team.

Responsibilities

• Supervise front office team and ensure smooth check-ins/outs.
• Lead day-to-day operations, schedules, and training.
• Resolve guest issues; support escalation handling.
• Monitor lobby flow and adjust coverage in real time.

Skills

Front office supervision

Guest services

Staff training

Leadership

Tools

Opera PMS

Job description

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You’ll supervise staff, manage check-in/check-out processes, and ensure service excellence across the lobby, while guiding training and performance feedback to the team.

You will lead scheduling, guest issue resolution, and real-time coverage adjustments to maintain efficient service levels and a warm, welcoming atmosphere for every guest.