Front Office Supervisor — Elevate Guest Experience

Hilton; Burlingame (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP discounts

Paid parental leave

Wellbeing resources

Generous PTO

Job summary

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You will supervise team members, manage check-ins/check-outs, and act as the frontline ambassador of Hilton hospitality.

Join a global leader in hospitality and help create a welcoming environment for guests while coaching staff, optimizing lobby flow, and resolving guest inquiries with grace and efficiency.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and doing the right thing.
• Leadership, teamwork and ownership with a focus on the Now.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You will supervise team members, manage check-ins/check-outs, and act as the frontline ambassador of Hilton hospitality.

Join a global leader in hospitality and help create a welcoming environment for guests while coaching staff, optimizing lobby flow, and resolving guest inquiries with grace and efficiency.