Front Desk & Guest Experience Specialist

Titan Asset Management Group; Rochester (MN); Sur place; USD 15 000 - 22 000; Plein temps

Résumé du poste

Hilton Rochester Mayo Clinic Area is seeking a friendly Front Desk Associate to greet guests, manage check-in and check-out, and provide local dining and area insights to ensure a memorable stay.

You will collaborate with housekeeping, maintenance, and leadership to resolve issues, handle reservations and payments accurately, uphold an inclusive environment, and promote exceptional service with a positive attitude.

Qualifications

• Prior experience in customer service or hospitality preferred.
• Strong communication, computer, and multitasking skills.
• A passion for delivering exceptional service and a positive attitude.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsabilités

• Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences.
• Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service.
• Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary.
• Handle room assignments, payments, and reservations accurately and efficiently.
• Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded.
• Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials.
• Partner with all departments to create seamless guest experience.
• Promote wellness—for yourself, our team, and our guests—through thoughtful service and work habits.
• Foster an inclusive environment that honors our diverse guests and team members.

Connaissances

Customer service

Communication skills

Multitasking

Computer skills

Positive attitude

Formation

Associate's degree in Hospitality

Description du poste

Hilton Rochester Mayo Clinic Area is seeking a friendly Front Desk Associate to greet guests, manage check-in and check-out, and provide local dining and area insights to ensure a memorable stay.

You will collaborate with housekeeping, maintenance, and leadership to resolve issues, handle reservations and payments accurately, uphold an inclusive environment, and promote exceptional service with a positive attitude.