Front Desk Supervisor - Lead Guest Experience

Hilton; South Carolina; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiver support services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in the United States seeks a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You will supervise team members, manage check-ins and check-outs, and ensure smooth service in our lobby.

This on-site role emphasizes hospitality, leadership, and teamwork, with opportunities to influence guest satisfaction and contribute to Hilton's award‑winning culture.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Leadership and teamwork drive the best outcomes.

Responsibilities

• Supervise front office team: lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Lead guest issue resolution: respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Job description

Hilton in the United States seeks a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You will supervise team members, manage check-ins and check-outs, and ensure smooth service in our lobby.

This on-site role emphasizes hospitality, leadership, and teamwork, with opportunities to influence guest satisfaction and contribute to Hilton's award‑winning culture.